What to do if you have a complaint
Harlow District Council has an internal complaints procedure
already in place. Any person who considers that the Authority is
not complying with the Publication Scheme or has not facilitated
correctly a request for information may use our internal complaints
procedure.
In order to access the Council’s internal complaints
procedure, you should consult either
www.harlow.gov.uk or Contact
Harlow at the Civic Offices who will be able to supply you with
appropriate literature.
Where you are dissatisfied with the outcome of the internal
complaints procedure you have the subsequent right to apply to the
Information Commissioner’s Office, who will investigate the
complaint and determine whether the request for information has
been dealt with in accordance with the requirements of the
Act.
The Information Commissioner can be contacted at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 01625 545 700
To contact somebody about this page please use the following
contact details:
Marie Bentley
Corporate Information Manager
Harlow Council
Civic Centre
The Water Gardens
Harlow
Essex CM20 1WG
Tel: 01279 446736