Customer Service Standards
One of Harlow Council's priorities is to provide high
performing, customer focused services. To help us to do this,
we have developed a set of customer service standards which show
the level of service you can expect from us.
Each of the standards has corporate service standards as well as
specific ones relating to the service.
Below are links to all of our Customer Service
Standards.
Please note that the leaflets show our old opening
hours.
Our revised opening hours from Tuesday 1st April 2008 are Monday
to Friday 8.30am to 5pm and Saturday 9am to 12pm.
Should you wish to comment on any of the Customer Service
Standards, you can do this by completing our interactive feedback form.