Designated Persons for tenants and resident leaseholders

The Council is seeking enthusiastic and community-minded tenants and resident leaseholders to act as Designated Persons on behalf of tenants and resident leaseholders as part of the complaints handling process.

This is an important voluntary role which has come about as a result of the introduction of the Localism Act 2010, and will involve helping to resolve complaints against the Council’s Housing Landlord service about housing management, repairs, leaseholds, transfers and mutual exchanges.

The Council has a three-stage internal complaints procedure, which does, in most cases, resolve issues. Tenants and leaseholders who are not satisfied with the outcome of their complaint after this process can request the assistance of the Designated Person who will step in to see if they can find a resolution before it is referred to the Housing Ombudsman.

It is unlikely to require very much of your time. However, it may be necessary to work outside of normal working hours. Full training will be available to the successful applicant.

Please note that if you are already involved with Housing Service, for example as a member of a Standards Panel or the Housing Standards Board, you will not be eligible to apply.

Contact

For more information and a Volunteer Profile please contact Zulfi Kiani, Community Engagement Co-ordinator on 01279 446330 or at tenant.engagement@harlow.gov.uk