Housing, garage and hardstanding rents

How to pay your Council rents

You can pay your Council housing, garage or hardstanding rent online, by Direct Debit, credit or debit card, standing order, cheque or in cash.

Pay your Housing and garage rent online

Please note: Your rent is due every Monday for the week ahead. You can pay weekly or monthly, in advance.

Rent statements

Harlow Council will write to you every year to advise you of the amount of rent you should pay. If we change your rent, we will give you four weeks notice in writing. You will also receive a rent statement for housing every quarter showing your payments and balance.

Statements for separate garages or hardstandings are not sent out, however you a can request a rent statement from Contact Harlow.

Responsibility for paying

You must pay your rent on time, whichever method of payment you choose. If you are joint tenants, you are both responsible, together and separately, for paying the whole rent. This means that if one tenant does not pay any rent, we can demand the full payment from the other tenant.

If you are a Council tenant and your garage or hardstanding is included in your Council tenancy, then you will not receive a separate garage or hardstanding rent card and payment is included in your housing rent.

If your garage or hardstanding is not included in your Council tenancy or you are not a Council tenant, you will receive a separate rent card.

Please note: Housing Benefit does not normally cover garage or hardstanding rent unless the garage or hardstanding is included in the tenancy.

Paying by Direct Debit

Direct Debit is the cheapest and most convenient method of paying rent for Council homes, garages and hardstandings. With this method you can choose to pay either on the 1st, 15th or 25th of every month. Most banks will do this free of charge as long as there is enough money in your account to cover the payment. More information on the Direct Debit Guarantee

To start paying by Direct Debit you will need to complete and sign a Housing and Garage Direct Debit Form by either:

Paying by credit / debit card

Please note: there is a charge of 2% for all credit card transactions for housing, garage and hardstanding rent

You can pay in the following ways:

Paying by Standing Order

To start paying by Standing Order you will need to complete and sign a Housing and Garage Standing Order Form by either:

After this has set this up on your rent account, you should then manage this, ensuring payments are for the correct amount and paid on time by your bank.

Paying by your bank's telephone internet banking

If you would like to make a payment using you bank's telephone internet banking please contact us to find out our bank details as these are changing during December 2014 and then contact your bank with your rent card reference and Harlow Council's bank details.

Paying by cheque

Please make cheques payable to Harlow District Council and ensure you write your rent card reference on the back. Please note:post-dated cheques are not accepted. You can pay cheques in person at Contact Harlow or post to:

Housing Services
Civic Centre
The Water Gardens
Harlow
Essex
CM20 1WG

Paying by cash

You can pay your rent at Contact Harlow. Please keep the receipt safe for future reference.

Important! Please do not send cash through the post!