Text Enquiry Service

Harlow Council has been working to make it easier to get in contact with the Revenue and Benefits Team. You can still contact us through Contact Harlow or you can simply text us using one of the options below and we will respond by text or by calling you back as soon as possible.

Please note all texts sent will be charged at your normal standard rate.

Contact the Council Tax office using your mobile phone by texting:

  • the keyword HARLOWCT 
  • your Council Tax account number
  • your message
  • and then send your text to 84433

Please only use this text service for queries relating to Council Tax. Other general enquires may not receive a response.

You will be contacted as soon as possible after your text has been received.

Contact the Benefits office using your mobile phone by texting:

  • the keyword BENS 
  • your claim number
  • your message 
  • and then send your text to 84433

Please only use this text service for queries relating to Housing Benefit or Council Tax Support. Other general enquires may not receive a response.

You will be contacted as soon as possible after your text has been received.

Frequently asked questions

How much will this cost me?
The Text Enquiry Service is all part of Harlow Council’s service to you. However, please check with your service provider for the cost of sending text messages – texts will be charged at your normal standard rate. Harlow Council does not make any additional charge.

Where does my text go?
Your text message will go directly to Harlow Council's Revenue and Benefits Team, who will then text you a response or call you, if a more detailed answer is required.

Can I send pictures taken with my mobile phone?
The Council is not able to process MMS message (messages containing image, audio, or video content). Any messages containing this content sent to the above number will not be processed.

Will I receive marketing or junk texts from this?
No. The service is confidential and no other company or organisations will be given your number for marketing purposes.