Coronavirus

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Coronavirus

We are working with the government, NHS and other partners to keep people safe. Protecting the health and wellbeing of our residents will always be the council’s priority.

You can collect free lateral flow test kits from the Civic Centre - just ask at reception.

You can also:

  • visit the NHS website for information on symptoms and how to avoid catching the virus
  • keep up to date with government advice on GOV.UK

Restrictions

On Monday 19 July, we moved to Step 4 of the government's easing of restrictions.

Legal restrictions have been lifted, but we are encouraging people to still act responsibly - wearing masks in crowded places, getting double vaccinated and regularly testing – to keep the virus in check.

Report a coronavirus concern

If you are concerned that a business in Harlow is not following government guidelines, you can report this to us by email env.health@harlow.gov.uk

Changes to services

The majority of our services are now running as normal. 

You can see how Essex County Council services in Harlow are affected (like schools, libraries and adult social care) on the Essex County Council website 

Civic Centre

The Civic Centre reception reopened on 17 May 2021.

You are still able to contact us by phone on 01279 446655 and access many services online, like ordering a new bin or reporting litter.

If you need help with something that is not available online, you can also contact us

Youu can also make payments online. 

This includes:

  • Council Tax
  • housing and garage rents
  • business rates
  • service charges
  • contents insurance
  • benefit overpayments

You can also pay using the 24 hour, automated telephone payments line 01279 446600

Direct debits or standing orders can be set up. Rent can also be paid by a payment or post office card at a local payment point or post office. There is help and support available to residents who genuinely cannot pay bills at this time.

We have complied with the government's guidance on managing the risk of COVID-19 and have published our: