We are working with the government, NHS and other partners to keep people safe. Protecting the health and wellbeing of our residents will always be the council’s priority.

You can collect free lateral flow test kits from the Civic Centre - just ask at reception.

You can also:

  • visit the NHS website for information on symptoms and how to avoid catching the virus
  • keep up to date with government advice on GOV.UK


From Tuesday 30 November, there are new measures to slow the spread of the Omicron variant.

You have to wear a face-covering in shops and on public transport. You also need to take a PCR test on or before day 2 when you arrive back from international travel and contacts of suspected Omicron cases will have to self-isolate, even if you are fully vaccinated.

You can find more information on GOV.UK

Report a coronavirus concern

If you are concerned that a business in Harlow is not following government guidelines, you can report this to us by email

Changes to services

The majority of our services are now running as normal. 

You can see how Essex County Council services in Harlow are affected (like schools, libraries and adult social care) on the Essex County Council website 

Civic Centre

The Civic Centre reception reopened on 17 May 2021.

You are still able to contact us by phone on 01279 446655 and access many services online, like ordering a new bin or reporting litter.

If you need help with something that is not available online, you can also contact us

Youu can also make payments online. 

This includes:

  • Council Tax
  • housing and garage rents
  • business rates
  • service charges
  • contents insurance
  • benefit overpayments

You can also pay using the 24 hour, automated telephone payments line 01279 446600

Direct debits or standing orders can be set up. Rent can also be paid by a payment or post office card at a local payment point or post office. There is help and support available to residents who genuinely cannot pay bills at this time.

We have complied with the government's guidance on managing the risk of COVID-19 and have published our: