Community support

You have to wear a face covering in many indoor settings, such as supermarkets annd shops, public transport and other places where social distancing is difficult. You can check the full list of the places you need to where a covering on GOV.UK

Some people are exempt from wearing a face covering, such s children under 11 and people with a disability that makes wearing a mask difficult. You can check the full list of face mask exemptions on GOV.UK

If you are exempt from wearing a mask, you can bring a something that says you do not have to wear a face covering if it makes you feel more comfortable - it is not necessary in law. This could be in the form of an exemption card, badge or even a home-made sign.

If you would like to use an exemption card you can use the PDF attachments on GOV.UK

Harlow Civic Centre is part of the Hidden Disabilities Sunflower scheme. You can also use a sunflower lanyard and card from Hidden Disabilities to let people know you are exempt.

If you are having problems paying for or accessing food or collecting prescriptions, contact our Community Hub for help.

Harlow Community Hub is a group of volunteers offering phone support, reassurance and advice to the most vulnerable in Harlow - primarily those without internet access or support networks.

You can contact them on 01279 927005 between 9am to 5pm Monday to Friday and 10am to 1pm on Saturdays - it is no longer open on Sundays or bank holidays. You can also contact the hub by email

If you are struggling to access food, you can also look at our page on food collection and delivery

You can read the Community Hub privacy notice to find out how they will handle your personal information.

Rainbow Services are working with community groups and local authorities to create a digital register of all those in need of help in Harlow and Epping, and those wanting to give help.

If you think you may be able to offer your time to support the community, you can register your interest to volunteer as an individual

If you run a business and you think your organisation could support the response, you can register your interest to volunteer as a business

If you are a voluntary or community group and want to share what you are doing or log a request for volunteers or resources, you can also use the voluntary services and community groups form

If you want to help support others in the community, you might find the government's advice on how to help safely useful.

We have advice for victims of domestic abuse on our website

If you are a victim of domestic abuse:

Research by Public Health England shows that if you are from a Black, Asian or minority ethnic background you are at a greater risk of both catching, becoming seriously ill and dying from coronavirus.

Essex County Council have guidance on what you can do to protect yourself and your family from coronavirus

Cruse Bereavement Care have a particularly helpful guide to dealing with bereavement and grief during coronavirus

The NHS also have advice on coping with bereavement

You may be able to get a Funeral Expenses Payment, if you receive certain benefits, to help pay for a funeral you're arranging.

Parndon Wood Crematorium is currently closed to all visitors, but they are still open for funerals or burials. 

You can get free, confidential and impartial advice on a range of issues, including applying for Universal Credit from Citizens Advice Harlow. They have stopped giving face to face advice, but you can still get advice: