Housing and rent

Getting help with your rent

Universal Credit

Most working-age residents will need to claim Universal Credit for help with their rent. 

If you are unable to make a claim online, or require any help to claim, you can contact Citizens Advice on their website or phone 0344 477 0808

Please be aware that you will need to apply for Council Tax Support if you have made a claim for Universal Credit.

Housing Benefit

If you are a pensioner, or meet certain other conditions, then you can make a claim for Housing Benefit.

If you cannot make an online claim, please contact our Revenues and Benefits team by phone 01279 446633 or email

Current Universal Credit and Housing Benefit claimants

If you have your rent paid by Universal Credit, then you can report a change of circumstances by signing in to your Universal Credit account

If you are currently receiving Housing Benefit, you can report a change of circumstances to us

You can also find more information on additional support

Council housing

No council tenants in Harlow will face eviction proceedings as a result of housing rent or garage arrears while the coronavirus situation continues.

Council housing applications

We are currently not taking any new applications for council housing, whilst we review the process under the current situation with coronavirus. We will update this page and the apply for council housing page when we have more information.

Surrendering keys

If you need to hand in keys for a property or garage, call us on 01279 446655.

Mutual exchanges

New and existing mutual exchange applications are currently on hold. We will update this page when we have information on when they will be available again.

Bidding, offers and viewings

Bidding, offers and viewings are all currently on hold. We will update this page when we have information on when they will be available again.

If you have an offer or are waiting to collect keys, you will not lose your property, it will be saved for you for a later date. 


Our current homelessness process is continuing as normal, see our help if you are homeless page for information.

We are working with Streets2Homes and a local letting agent to encourage those sleeping rough in Harlow to move into accommodation.