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Test and trace self-isolation payment

The government has announced that low-income households who have received a notification from the NHS test and trace service to self-isolate from 28 September 2020, may be entitled to financial support.


To be eligible to receive the self-isolation payment, you must:

  • have received, and be complying with a notification from the NHS test and trace service to self-isolate
  • be employed or self-employed
  • be unable to work from home and will lose income as a result
  • be in receipt of one of the following benefits:
    • Universal Credit
    • Working Tax Credit
    • Income-related Employment and Support Allowance
    • Housing Benefit
    • Income Support
    • Income-based Job Seekers Allowance
    • Pension Credit

For full details of our standard scheme, read our self-isolation payment scheme policy (pdf)

If you are not receiving one of the qualifying benefits, you may be able to apply for help through a discretionary scheme. For full details of this scheme, read our self-isolation payment discretionary scheme policy (pdf)

You are not eligible for the scheme if:

  • you are quarantining after travelling abroad (unless you test positive on or after 28 September during the 14 day quarantine period)
  • continue to receive full wages while you self-isolate
  • can work from home during a period of self-isolation
  • have not received a notification from the NHS test and trace service requiring you to self-isolate
  • you were notified to self-isolate before 28 September 2020


You can apply for a self-isolation payment online. 

To receive the payment you will need to provide:

  • a copy of your latest bank statement (issued within the last 2 months and clearly showing proof of your earnings)
  • proof of your self-employment (2 months bank statements for your business account, most recent set of self-employed accounts or self-assessment tax returns)
  • your notification from NHS Test and Trace asking you to self-isolate
  • your national insurance number

We will review your application to make sure you meet the eligibility conditions and have provided all the evidence we need.

If you are eligible for the standard payment then this will be paid into the account that your wages are normally paid into within 3 working days.

If you are not eligible for the standard payment and are applying for the discretionary scheme then we will contact you to advise you of any additional information you need to provide.


If we decide that you are not entitled to a self-isolation payment there is no formal right of appeal. However, you can request that the decision is reviewed by a senior officer.

You need make your request within 3 days of the council’s decision by email to quoting your application reference number.