West Essex CCG decision to discontinue services at Osler House

Wednesday, 28 February, 2018

Harlow Council is aware of the concerns of local residents about the West Essex Clinical Commissioning Group's (CCG) decision to discontinue services at Osler House in Potter Street. Medical services from Osler House will cease from Monday 30 April 2018. We are encouraging those who use the surgery to attend one of the two drop-in events being organised by the CCG. This is  your opportunity to find out what the changes mean for you.


Date: Tuesday 13 March 2018

Time: 13.00 – 15.00

Location: Potter Street Community Centre


Date: Monday 19 March  2018

Time: 16.30 – 18.30

Location – Potter Street Baptist Church


We have also published more information on this page which we have received from the West Essex CCG about the closure:

FAQs (pdf)

Drop-in events poster (pdf)

Copy of letter sent to patients (pdf)

West Essex CCG press release - Osler House Surgery

‘The Practice Group’, the provider of medical services at Osler House, has resigned their contract to provide NHS Services from Osler House, stating that it is not financially viable for them to continue to run such a small service.   Services will cease as from Monday 30th April 2018.

We empathise with patients that have to relocate to other health centres within Harlow.  However, these centres are more modern and offer more patient services.

Over the last few years, the West Essex Clinical Commissioning Group (CCG), in partnership with Harlow Health Centres Trust (HHCT) and NHS England has explored various options to redevelop the Osler House health centre. NHS England had come to the decision that the patient list of approximately (3,300) proved to be unviable for a new build.

Following the decision by the ‘The Practice Group’ (tenants), the CCG have explored various solutions to continue providing health services but unfortunately to no avail therefore we have taken the decision to discontinue services at Osler House health Centre.

Discussions have taken place with neighbouring surgeries Church Langley, The Ross Practice, Hamilton Practice, Sydenham House and Lister Medical Centre who have confirmed they are willing to accept new patients from Osler House Surgery. These surgeries are within very close proximity to Osler House Surgery.

More information about GP surgeries can be found by visiting www.nhs.uk, which provides information on the number of GPs at the surgery, what services they offer patients and what people think of those services. If patients fall outside of the identified surgery’s catchment areas this website will also help them to identify the surgeries closest to where they live.

Alternatively, patients can contact Healthwatch Essex, an organisation that supports people with healthcare issues, on 0300 500 1895.