Apology for delays to waste and recycling collections

Friday, 5 April, 2019

Harlow Council has issued the following statement following delays to planned waste and recycling collections this week.

We are sorry that many residents’ waste and recycling collections have been delayed this week, the first week of the new contract the Council has with Veolia.

This Monday (1 April 2019) was the first day that new computer systems on the lorries were used and the first time that all new vehicles were used in the real world. Unfortunately technical problems with both the computer system and the lorries created delays to collections. This has meant since Monday crews have been catching up with outstanding collections and planned collections have been delayed. It was hoped that outstanding collections would have been caught up with sooner and we are very sorry that this has not been the case.

Although the technical problems experienced this week are unfortunate and have caused delays and frustration for many residents, Veolia are working with the aim of trying to complete all outstanding collections by the end of tomorrow (Saturday).

The new contract has also allowed for new collection days for 15 estates in the town. This is to help balance out the number of collections that waste and recycling crews do every day. Those households affected have received letters and leaflets which informed them of this. However, due to the technical issues, the new collection days were also not met.

The latest information on bin collection dates can be found at www.harlow.gov.uk/bins. This will show residents their next scheduled collection and this information is being regularly updated.

A further update to this statement will be issued on Monday.