If you are currently homeless and have nowhere to stay, it's important you contact us as soon as possible. You can contact us by phoning 01279 446655.
If you are not currently homeless and have somewhere to stay, but you think you might lose your home in the next 56 days (8 weeks), you need to fill out our online homelessness assessment form.
To complete this form you will need:
- your personal details
- your address (including the date you moved in)
- your job details including income
- National Insurance number
- details of any other household members
- details of any properties you have owned or tenancies
If you are currently a leaseholder or Harlow Council tenant at 154 to 189 and 190 to 207 Sycamore Field, please do not complete this form but phone us on 01279 446655.
What happens next
Once you have submitted the form, one of our Housing Officers will contact you within 5 working days to see if and how we can help you.
After you receive the call, if you need an appointment, we will arrange this before you become homeless.
We do not have a duty to help everyone. To get help from us, you must qualify under immigration rules. If you live permanently in the UK, you will be eligible for help.
If you are eligible for help, we will create a personal housing plan for you.
The aim of the plan is to help you keep your home or find alternative accommodation. This does not have to be council housing and could be a private rented tenancy.
You will be able to log in to your homelessness case account online to access your plan.
We will only arrange emergency housing if you are legally homeless and have a priority need
We will work with you for:
- up to 8 weeks if you're threatened with homelessness
- a further 8 weeks if you become homeless