Due to current reduced staffing levels separate food waste collections are suspended until 8 February 2021.
You should now put your food waste in with your non-recycling instead. To help households with less room in their bin one extra bag of rubbish can be put out with your non-recycling.
We have also suspended bulky and electrical waste bookings for the time being. However, existing bookings will be honoured.
We are sorry for the temporary disruption this will cause. These temporary changes mean that staffing resources can be used to focus on non-recycling waste (which includes nappy and incontinence waste collections for existing subscribers) and recycling collections. Garden waste collections are also continuing.
Staffing levels are currently impacted by COVID-related absences with some staff shielding and isolating, non-COVID related sickness, annual leave and the non-availability of agency staff. Veolia have tried to bring staff in from other areas to help, but reduced staffing levels is a national issue and there is a shortage of lorry drivers.
We are reviewing the situation on a daily basis. However, we expect that the pandemic will continue to cause some disruption to collections. The council and Veolia continue to work together to support staff.
We would like to thank the bin crews and Veolia for their continued efforts in collecting the town's rubbish and recycling. The hard work is very much appreciated by everyone. We would also like to thank residents for their patience and understanding at this time.
Please help us by sharing this important information with your friends, family and neighbours and those without access to the internet.
You can check your bin dates online