If you’re the owner or occupier of a residential property and you’re affected by a high hedge, you must speak to your neighbour about the problem.
If this does not work, you can contact a mediation service to help sort out the problem.
If you still cannot come to an agreement about the hedge, you can complain to us.
We can deal with your complaint if:
- you've tried all other ways to sort the problem out yourself
- you can show that you tried to resolve the problem with your neighbour before contacting us
- there is a record of what you’ve done to try to resolve the problem
To complain about a hedge, it must be:
- over 2 meters tall
- growing on someone else’s land
- acting as a barrier to light or views
- made up of a line of at least 2 trees or shrubs
- mostly evergreen or semi-evergreen
You cannot complain about subsidence, drains being blocked, or other root activity.
Make a complaint
To make a complaint, you need to:
- complete the high hedges complaint form (pdf)
- pay the £500 fee
- provide a photo of the hedge
- provide a location plan of the hedge and surrounding properties
- provide copies of correspondence with your neighbour about the hedge (if there is a lot – just give us the latest)
Once we receive your complaint we’ll gather information to help us make a decision. This could include writing to people who are involved and visiting the site.
We’ll then make a decision and let you know whether or not work needs to be done to the hedge.
If we decide work is needed, we’ll send a remedial notice to the person responsible for the hedge. This sets out what must be done and a time limit.
If we serve the hedge owner with a remedial notice and they don’t carry out the work, they could be prosecuted and fined up to £1,000.