How we use your information in relation to Revenues and Benefits Services
This privacy notice tells you what to expect when Harlow Council collects personal information in relation to your use of Harlow Council’s Revenues and Benefits
Purpose of processing and legal basis for processing your personal information
The billing, collection and enforcement of local taxation and other miscellaneous debts as well as the assessment and payment of Housing Benefit and Local Council
Tax Support is the statutory responsibility of the Council.
In order to enable Harlow Council to carry out its duty/obligations it is necessary for us to collect personal information from you to include your name, address, contact
details and other personal information to support any application for a reduction in Council Tax / Non Domestic Rates or assessment of Housing Benefit/Council Tax Support.
Who we share your information with
We work with a range of other organisations to either store personal information or help us deliver our services to you. We may also share your personal information
when we feel there’s a good reason that’s more important than protecting your privacy. As an example, we may share your information in order to find and stop
crime and fraud.
Those that we may share your information with are:
- other Harlow Council services
- bodies investigating or processing claims
- public sector agencies (for example, Department for Work and Pensions, HMRC, other local authorities and private sector companies such as credit reference agencies)
- bodies working to prevent fraud and supporting national fraud initiatives
- registered social landlords
Retention period or criteria used to determine the retention period
We will retain your personal information in accordance with the retention periods contained in the council’s records retention policy.
The sources the personal data originates from and whether it came from publicly accessible sources
Personal information originates mainly from the customer, but can be provided by other sources on an individual basis (for example, letting agents, solicitors, landlords, internal departments within the council, or other third parties particularly when a property is occupied or vacated).
Information is also provided by other bodies to assist with the processing of applications for Housing Benefit, Council Tax Support or reduction in Council
Tax or business rates as well as the prevention of fraud as below:
- Department of Work and Pensions
- Valuation Office Agency
- HM Revenue and Customs
- Jobcentre Plus
- pension service
- credit reference agencies
- other local authorities (Essex County Council)
- registered social landords
Whether the provision of personal data is part of a statutory or contractual requirement or obligation and possible consequences of failing to provide the
We have a statutory duty to provide these services to you and we will use and disclose your personal information in the manner described in this privacy notice,
therefore the consequences of you failing to provide your personal information is that we can no longer comply with our statutory duty.
The existence of automated decision making, including profiling and information about how decisions are made, the significance and the consequences
Where this occurs we ensure through monitoring against Harlow Council’s policies and procedures that the correct decision and outcome is verified.
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated May 2018.
How to contact us
Or write to us at:
Revenues and Benefits
The Water Gardens