Housing

1. Introduction

2. Our commitment

3. Housing Service behavioural standards

4. Core principles

4.1 Put residents first

4.2 Professional conduct

4.3  Delivering resident focused services

4.4 Equality, diversity, respect and inclusion

4.5 Competency and professional development

Introduction

Our approach

Principles of good enforcement

Regulators code

Authority to investigate or enforce

Inspections

Enforcement options

Power to charge for enforcement action

Unpaid debts and invoices

Non-compliance with notices

Houses in multiple occupation (HMO) licensing

Introduction

Context

Objectives and key policy areas

Tenancy reviews

The role of Harlow Council

Monitoring and reporting

1. Introduction

2. Scope

3. Policy statement

4. Our commitment

5. Tenant responsibility

6. Audit, compliance and review

7. Policy details

8. Legislation

9. Reporting responsibilities

10. Equalities statement

11. Related policies

12. Key contact

INVEST in our housing

At the heart of our ambitions lies our responsibility to provide safe, high quality, and well-managed housing for our residents. As the largest social housing landlord per capita in the East of England, with over 9,000 homes, we hold a position of both privilege and responsibility with nearly one third of residents living in one of our homes.

Contents

Introduction

Types of assistance

Discretionary assistance

Abortive works