Contents:
You said, we did
Tenant Satisfaction Measures help us understand what matters most to residents, celebrate where we are performing well, and focus our efforts on the areas where we need to improve.
You said
You told us you wanted more opportunities to have your voice heard
- us to act on resident feedback
- better communication about housing services
- improvements to the way we engage with tenants and leaseholders
- us to focus on delivering better outcomes for residents
We did
In response to your feedback, we have:
- reviewed and strengthened our Tenant and Leaseholder Engagement Service
- introduced new ways for residents to participate in surveys, making it easier to have their say online, by SMS or by post
- increased resident participation significantly, with survey responses rising from 766 in 2024/25 to 1,200 in 2025/26
- used tenant feedback to inform our housing transformation programme and service improvements
- continued investing in safer homes, responsive repairs and stronger neighbourhood services