Policies
Licensing general enforcement policy
Introduction
This enforcement policy constitutes a statement of the principles to be applied when making enforcement decisions, and outlines the process that will be used when deciding what action to take in the discharge of the council’s statutory duties. The council recognises the important role that balanced consistent and effective enforcement has in protecting the interests of residents, licence holders and businesses based within Harlow. Decisions on enforcement action may have significant implications for those involved.
Corporate policy: Building Harlow's Future
The Building Harlow's Future plan is our main corporate policy framework for 2025 to 2026.
This plan outlines a comprehensive, mission-driven approach to revitalising the town, improving services, and delivering meaningful outcomes for residents.
It sets out our missions, what we will do to deliver them, and how we will ensure that the plan is a success.
Customer service standards
We are committed to providing excellent customer service to everyone who contacts us. Our service standards set out what you can expect from us.
Delivering high performing council services
When you contact us we aim to:
Appropriate policy statement for special categories of personal data
This is the appropriate policy document for Harlow District Council that sets out how we will protect special category and criminal convictions personal data.
It meets the requirement at Part 1 Paragraph 1 of Schedule 1 to the Data Protection Act 2018 that an appropriate policy document be in place where the processing of special category personal data is necessary for the purposes of performing or exercising obligations or rights which are imposed or conferred by law on the controller or the data subject in connection with employment, social security or social protection.