The corporate plan sets out our priorities for Harlow and how we will achieve, measure and fund them from 2024 to 2028.
The plan is based on a wide range of datasets and was created in collaboration with elected political leaders, residents and staff from across the council. This has been done to make sure our plan is clear, evidence-based and focused on what matters most.
We are committed to providing excellent customer service to everyone who contacts us. Our service standards set out what you can expect from us.
When you contact us we aim to:
This is the appropriate policy document for Harlow District Council that sets out how we will protect special category and criminal convictions personal data.
It meets the requirement at Part 1 Paragraph 1 of Schedule 1 to the Data Protection Act 2018 that an appropriate policy document be in place where the processing of special category personal data is necessary for the purposes of performing or exercising obligations or rights which are imposed or conferred by law on the controller or the data subject in connection with employment, social security or social protection.
Foreword: Portfolio Holder for Governance
As we recover from the global pandemic, we want to provide high quality services that suit our customers.
The council has a duty to secure best value and continuous improvement in the way that functions are carried out, having regard to a combination of efficiency, economy, and effectiveness. Effective procurement is crucial in securing high quality, best value public services and the government has highlighted that the development of a clear procurement strategy is a key step towards achieving best value and delivering demanding efficiency targets.