Policies

Contents

Background

Independent Persons

The Monitoring Officer

Requirements for making a complaint

Acknowledging and accepting complaints, and keeping parties informed

Initial consideration stage

Informal resolution

Investigation

Appointments, Hearings and Determinations Committee

Harlow Council has a responsibility to protect the community it serves, using the legislative powers delegated by government.

The ultimate priority of the council is to ensure that drivers, operators and vehicle proprietors licensed by the council carry out their trade in accordance with both the
relevant law and the conditions attached to the licences.

Any enforcement action taken in accordance with this policy will be based on upon the seriousness of the breach and the possible consequences arising out of it.

Introduction

This enforcement policy constitutes a statement of the principles to be applied when making enforcement decisions, and outlines the process that will be used when deciding what action to take in the discharge of the council’s statutory duties. The council recognises the important role that balanced consistent and effective enforcement has in protecting the interests of residents, licence holders and businesses based within Harlow. Decisions on enforcement action may have significant implications for those involved.

The Building Harlow's Future plan is our main corporate policy framework for 2025 to 2026.

This plan outlines a comprehensive, mission-driven approach to revitalising the town, improving services, and delivering meaningful outcomes for residents.

It sets out our missions, what we will do to deliver them, and how we will ensure that the plan is a success.

We are committed to providing excellent customer service to everyone who contacts us. Our service standards set out what you can expect from us.

Delivering high performing council services

When you contact us we aim to:

This is the appropriate policy document for Harlow District Council that sets out how we will protect special category and criminal convictions personal data.

It meets the requirement at Part 1 Paragraph 1 of Schedule 1 to the Data Protection Act 2018 that an appropriate policy document be in place where the processing of special category personal data is necessary for the purposes of performing or exercising obligations or rights which are imposed or conferred by law on the controller or the data subject in connection with employment, social security or social protection.

Purpose of the strategy

Key objectives

Definitions

Strategic response

Key fraud and corruption risks

Approach

Responsibility for implementing this strategy

Supporting policies, procedures and processes

Policy reporting, review and monitoring performance

Appendices

What do we mean by governance?

• Core principles of good governance
• Key roles of the council

Monitoring and maintaining the code

Monitoring the code

Maintaining the code

Applying the seven core principles

Introduction

Food law enforcement

Purpose of food sampling

Food sampling programme

Hygiene check swabs

Sample numbers

Sampling procedure

Submission of samples for examination

Follow up action

Complaints and appeals

Review

References

Introduction

Types of assistance