Policies
Customer service strategy
Foreword: Portfolio Holder for Governance
Foreword: Portfolio Holder for Governance
As we recover from the global pandemic, we want to provide high quality services that suit our customers.
Procurement strategy
Introduction
The council has a duty to secure best value and continuous improvement in the way that functions are carried out, having regard to a combination of efficiency, economy, and effectiveness. Effective procurement is crucial in securing high quality, best value public services and the government has highlighted that the development of a clear procurement strategy is a key step towards achieving best value and delivering demanding efficiency targets.
Community engagement strategy
Our community engagement strategy sets out how the council will make sure everyone feels included, listened to and involved in council decision making.
One of the main objectives of this strategy is to create a culture in the council where all councillors and council officers recognise the importance of inclusive engagement and consultation with residents.
We are also committed to making our communications in print and digital format more accessible and inclusive.
Community safety strategy
Our community safety strategy sets out how community safety works at Harlow Council, our current priorities and how we plan to work with our partners to act on these.