Policies

What do we mean by governance?

• Core principles of good governance
• Key roles of the council

Monitoring and maintaining the code

• Monitoring the code
• Maintaining the code

Applying the seven core principles

Introduction

Food law enforcement

Purpose of food sampling

Food sampling programme

Hygiene check swabs

Sample numbers

Sampling procedure

Submission of samples for examination

Follow up action

Complaints and appeals

Review

References

Contents

Introduction

Types of assistance

Discretionary assistance

Abortive works

Introduction

Responsibilities

Scope

Publishing information

Information requests

Information disclosure

Policy review

Corporate procurement mission statement

Corporate Procurement will build strong relationships with our stakeholders to deliver Building Harlow’s Future Plan by:

Our community engagement strategy sets out how the council will make sure everyone feels included, listened to and involved in council decision making.

One of the main objectives of this strategy is to create a culture in the council where all councillors and council officers recognise the importance of inclusive engagement and consultation with residents.

We are also committed to making our communications in print and digital format more accessible and inclusive.

Contents

Introduction

How to complain

Further help

What we can and cannot investigate

Introduction

We will always try and provide you with the best service we can. Sometimes though, things can go wrong and if they do, we want to ensure that they are resolved as quickly as possible in a courteous, fair and consistent manner.

This policy covers all work undertaken by the council, councillors and partner organisations. It is broken down in to three main headings:

• aggressive, abusive or violent behaviour
• unreasonable behaviour
• unreasonable complaint behaviour

All of these are considered unacceptable behaviour.

Contents

Introduction

Equality and diversity

Aggressive, abusive or violent behaviour

Contents

Policy aim

Introduction

Scope of policy

Policy statement

Procedures and guidance

Further information

Appendix A: Definition of terms used in this policy

Appendix B: Disbursement charges

Contents

Introduction

Scope of policy

Policy statement