Policies

This is the appropriate policy document for Harlow District Council that sets out how we will protect special category and criminal convictions personal data.

It meets the requirement at Part 1 Paragraph 1 of Schedule 1 to the Data Protection Act 2018 that an appropriate policy document be in place where the processing of special category personal data is necessary for the purposes of performing or exercising obligations or rights which are imposed or conferred by law on the controller or the data subject in connection with employment, social security or social protection.

Purpose of the strategy

Key objectives

Definitions

Strategic response

Key fraud and corruption risks

Approach

Responsibility for implementing this strategy

Supporting policies, procedures and processes

Policy reporting, review and monitoring performance

Appendices

What do we mean by governance?

• Core principles of good governance
• Key roles of the council

Monitoring and maintaining the code

• Monitoring the code
• Maintaining the code

Applying the seven core principles

Introduction

Food law enforcement

Purpose of food sampling

Food sampling programme

Hygiene check swabs

Sample numbers

Sampling procedure

Submission of samples for examination

Follow up action

Complaints and appeals

Review

References

Contents

Introduction

Types of assistance

Discretionary assistance

Abortive works

Introduction

Responsibilities

Scope

Publishing information

Information requests

Information disclosure

Policy review

Corporate procurement mission statement

Corporate Procurement will build strong relationships with our stakeholders to deliver Building Harlow’s Future Plan by:

Our community engagement strategy sets out how the council will make sure everyone feels included, listened to and involved in council decision making.

One of the main objectives of this strategy is to create a culture in the council where all councillors and council officers recognise the importance of inclusive engagement and consultation with residents.

We are also committed to making our communications in print and digital format more accessible and inclusive.

Contents

Introduction

How to complain

Further help

What we can and cannot investigate

Introduction

We will always try and provide you with the best service we can. Sometimes though, things can go wrong and if they do, we want to ensure that they are resolved as quickly as possible in a courteous, fair and consistent manner.

This policy covers all work undertaken by the council, councillors and partner organisations. It is broken down in to three main headings:

• aggressive, abusive or violent behaviour
• unreasonable behaviour
• unreasonable complaint behaviour

All of these are considered unacceptable behaviour.

Contents

Introduction

Equality and diversity

Aggressive, abusive or violent behaviour