Policies

Foreword: Portfolio Holder for Governance

Where are we now?

What do we want?

How will we do this?

Next steps

Foreword: Portfolio Holder for Governance

As we recover from the global pandemic, we want to provide high quality services that suit our customers.

Introduction

The council has a duty to secure best value and continuous improvement in the way that functions are carried out, having regard to a combination of efficiency, economy, and effectiveness. Effective procurement is crucial in securing high quality, best value public services and the government has highlighted that the development of a clear procurement strategy is a key step towards achieving best value and delivering demanding efficiency targets.

Our community engagement strategy sets out how the council will make sure everyone feels included, listened to and involved in council decision making.

One of the main objectives of this strategy is to create a culture in the council where all councillors and council officers recognise the importance of inclusive engagement and consultation with residents.

We are also committed to making our communications in print and digital format more accessible and inclusive.

Contents

Introduction

How to complain

Further help

Unreasonable complaint behaviour

Getting help with complaints or appeals

Complaints we can investigate

Complaints we cannot investigate

This policy covers all work undertaken by the council, councillors and partner organisations. It is broken down in to three main headings:

• aggressive, abusive or violent behaviour
• unreasonable behaviour
• unreasonable complaint behaviour

All of these are considered unacceptable behaviour.

Contents

Introduction

Equality and diversity

Aggressive, abusive or violent behaviour

Contents

Policy aim

Introduction

Scope of policy

Policy statement

Procedures and guidance

Further information

Appendix A: Definition of terms used in this policy

Appendix B: Disbursement charges

Contents

Introduction

Scope of policy

Policy statement

Contents

Introduction

Statement of policy

Aim and scope

Examples of types of concern

How to raise a concern

How the council will respond

Other procedures

Anonymity and confidentiality

Safeguards against harassment or victimisation

Untrue allegations