Contents:
- Report a tenant repair
- Council responsibilities
- Tenant responsibilities
- Right to repair
- Repair complaints
Right to repair
You can use the right to repair scheme to get small repair jobs fixed quickly. If we do not carry out repair works within the target time, you may have the right to claim.
If you think your repair would come under the right to repair, you need to contact HTS (Property & Environment) Ltd.
The repair must cost less than £250 to carry out.
Table
| Description of repair | Target time to fix (working days) |
|---|---|
| Total loss of electrical power | 1 |
| Partial loss of electric power | 3 |
| Unsafe power lighting socket or electrical fitting | 1 |
| Total loss of water supply | 1 |
| Partial loss of water supply | 3 |
| Total or partial loss of gas supply | 1 |
| Blocked flue to open fire or boiler | 1 |
| Total or partial loss of space or water heating between 31 October and 1 May | 1 |
| Total or partial loss of space or water heating between 30 April and 1 November | 3 |
| Blocked or leaking foul drain, soil stack or toilet pan (where there is no other working toilet in the house) | 1 |
| Toilet not flushing (where there is no other working toilet in the house) | 1 |
| Blocked sink, bath or basin | 3 |
| Tap which cannot be turned | 3 |
| Leaking from water or heating pipe, tank or cistern | 1 |
| Leaking roof | 7 |
| Insecure external window, door or lock | 1 |
| Loose or detached bannister or hand rail | 3 |
| Rotten timber flooring or stair tread | 3 |
| Door entry phone not working | 7 |
| Mechanical extractor fan in internal kitchen or bathroom not working | 7 |