Performance

The Harlow Council Corporate Strategy 2021 to 2024 outlines the council’s vision, with our ambitions and outcomes and how we will achieve them up until April 2024.

We monitor our performance to make sure we meet the targets of this strategy and provide the best possible services.

Monthly reports

Our monthly reports include information on key performance indicators (KPIs) and help measure how well we are doing compared to our corporate strategy.

Our report is presented as an Excel spreadsheet which tracks KPI targets.

The KPIs represent the council's corporate priorities:

  • fix council housing
  • restore pride in Harlow
  • rebuild our town
  • secure investment into Harlow  
  • improve council services

Each KPI has a target number or percentage and there are G (green), A (amber) and R (red) target ranges for each KPI, with green been best and red worst. We then show how we are performing against this KPI annually and either monthly or quarterly.

Annual reports

We also produce an annual report which gives more in depth detail on our performance over the last financial year.