National lockdown rules apply in Harlow. You must not leave, or be outside of your home except where necessary. You can now access community testing in Harlow to find out if you might have the virus without symptoms.

Exceptional Hardship Payments

If you are receiving Council Tax Support, but still struggling to pay your Council Tax, then you may be able to apply for extra support.

This is called an Exceptional Hardship Payment (EHP) and is usually paid for a short period to help you make steps to pay your Council Tax in the future.

You may get an EHP if you:

  • are receiving Council Tax Support
  • are struggling to pay your Council Tax charge
  • commit to working with us to improve your situation going forward

For more information, you can read the Exceptional Hardship policy (pdf)


To apply for an EHP, you need to complete the Exceptional Hardship Payments form (pdf)

You can also pick up a copy of the form in person at the Civic Centre.

Contact information

Revenues and Benefits
Harlow Council
Civic Centre
The Water Gardens
College Square
Harlow, CM20 1WG