Mutual exchange



Once we have received the completed mutual exchange application form, we will carry our inspections of:

  • gas (around 2 hours)
  • electric (around 4 hours)
  • building (around 1 hour)

We will contact you, along with HTS (Property & Environment) Ltd, to make appointments for the inspections within 20 days of receiving your application.

After we have completed the inspections and any issues have been resolved, we will write to you with a decision within 42 days of receiving your application.

We will only refuse permission, if:

  • you or the other tenant has rent arrears and we have started legal action - if legal action has not started, we may ask you to repay any arrears before giving permission
  • you or the other tenant has been involved in antisocial behaviour and we have started legal action
  • the property that you or the other tenant plans to move into is too big or too small for your needs
  • the property contains adaptations that you or the other tenant does not need
  • the property is normally reserved for a certain group of people and you do not meet the requirements - for example, where the property you want to move into is classed as a Supported Housing Scheme property and you do not need supported accommodation
  • you have undertaken unauthorised alterations to your home

If we refuse your application, you can discuss this with your housing officer. If you are still unhappy after speaking with them, you can raise a complaint.