Contents:
Right to repair
You can use the right to repair scheme to get small repair jobs fixed quickly. If we do not carry out repair works within the target time, you may have the right to claim.
The target time to complete the repair is:
- emergency repair: 2 hours to make safe and a repair within 24 hours
- urgent repair: 5 working days
If you think your repair would come under the right to repair, you need to contact HTS (Property & Environment) Ltd.
The repair must cost less than £250 to carry out.
Table
| Area that needs repair | Category |
|---|---|
| Balustrades, handrails and spindles with missing elements | Urgent |
| Rotten, broken or misfitting subflooring and staircases | Urgent |
| External door locks (where door is insecure or vulnerable tenant) | Emergency |
| Leaking waste or foul pipework in houses (not blockages) | Urgent |
| Partial loss of power or lighting | Urgent |
| Extract fans (council-installed only) | Urgent |
| Interrupted gas supply | Emergency |
| Heat or hot water (if only source of heating between 1 Nov and 30 April, including immersion heaters where sole source of hot water and heating or a vulnerable tenant) | Emergency |
| Heat or hot water (if only source of heating between 1 May and 31 Oct, including immersion heaters where sole source of hot water) | Urgent |
| Flues and ventilation grilles (health and safety risk) | Emergency |
| Hot water or heating pipework | Emergency |
| Partial loss of water | Urgent |
| Leaking water pipes, stop cock and isolation valves | Emergency |
| Seized taps | Urgent |
| Loose or leaking cistern | Emergency |
| Roof covering | Urgent |
| Window locks | Urgent |
| Window restrictors (to upper floors of houses and all floors to flat blocks) | Urgent |