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Repairs are carried out by HTS (Property & Environment) Ltd on behalf of the council.
Report a repair
You can report a repair by:
- telephoning the Repairs Centre on 01279 446666 (best if your repair is urgent)
- using your MyHome account
- visiting the Civic Centre, where a free phone service is available direct to the Repairs Centre
- email repairs@htsgroupltd.co.uk
If your repair is urgent, it is best to phone.
Once you have reported your repair, we will place it into a category with a target time to deal with the repair:
- emergency repair (within 24 hrs)
- urgent repair (within 5 working days
- standard repair (within 25 working days)