Leaseholder repairs


Repairs are carried out by HTS (Property & Environment) Ltd on behalf of the council. 

Report a repair

You can report a repair by:

  • telephoning the Repairs Centre on 01279 446666
  • visit the Civic Centre, where a free phone service is available direct to the Repairs Centre
  • email

Once you have reported your repair, we will place it into a category with a target time to deal with the repair:

  • emergency repair (within 24 hrs)
  • urgent repair (within 5 working days
  • standard repair (within 20 working days)
  • planned works (within 9 months)