Bin collections starting at 6am

Due to the extreme hot weather, Veolia will be starting bin collections from 6am. Please make sure you put your waste out at your normal collection point by this time, or as late as possible the evening before.

Leaseholder repairs

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Repairs are carried out by HTS (Property & Environment) Ltd on behalf of the council. 

Report a repair

You can report a repair by:

  • telephoning the Repairs Centre on 01279 446666 (best if your repair is urgent)
  • using your MyHome account
  • visiting the Civic Centre, where a free phone service is available direct to the Repairs Centre
  • email repairs@htsgroupltd.co.uk

If your repair is urgent, it is best to phone.

Once you have reported your repair, we will place it into a category with a target time to deal with the repair:

  • emergency repair (within 24 hrs)
  • urgent repair (within 5 working days
  • standard repair (within 25 working days)

Council responsibilities

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